Who to call for each water problem in Newberry County

Call the water utility when

• Water is bubbling up in the street, or in the yard near the main.
• The leak is at the meter or on the street side of it.
• You and your neighbors have no water or low pressure.
• You want to know about a boil-water notice.

City of Newberry Utilities: 803-321-1018, or 803-276-0311 after hours. Newberry County Water & Sewer Authority: (803) 276-7020, with an after-hours line. The City of Newberry's responsibility ends at the meter; the line from the meter to the house belongs to the owner.

Call a licensed plumber when

• A pipe is frozen or burst on your side of the meter, under the house or in a wall.
• The water heater is leaking or not heating.
• A drain or sewer line in or under your house is backing up.
• Water is leaking between the meter and the house, often shown by a soggy spot in the yard and a high bill.

Call a well or pump contractor when

• The well pump runs without stopping, or will not start after you have checked for frozen lines.
• The pressure tank or the well line is split.

Call the electric utility or 911 when

• Water is near the electrical panel or wiring and you cannot reach the breaker safely.
• You smell gas: leave first, then call from outside.

Call your insurance agent or company when

• Water has damaged floors, walls, ceilings or belongings. Report it promptly, after you stop the water and take photos. Documenting a claim.

Other numbers

• Newberry County Building Department (permits in unincorporated areas): 1512 Martin Street, 803-321-2662.
• Newberry County Emergency Management: 540 Wilson Road, 803-321-2135.
• SC Department of Insurance Consumer Services: 1-800-768-3467.
• Outside the City of Newberry and the county water authority, check your water bill or our area pages.